Privacy Policy

Last updated: September 23, 2025

1. Introduction

HelloNancy, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Nancy mobile application and related services (collectively, the "Service").

We understand that seniors and their families trust us with sensitive information, and we take this responsibility seriously. This policy is written in clear, simple language to ensure you understand exactly how your information is handled.

2. Information We Collect

Personal Information

When you use Nancy, we may collect:

  • Account information (name, email address, age range)
  • Voice recordings during conversations with Nancy (processed locally when possible)
  • Conversation preferences and settings
  • Usage patterns and interaction data
  • Device information and technical data

Voice and Conversation Data

Nancy is designed as a voice-first companion. We process your voice interactions to:

  • Understand your speech and respond appropriately
  • Personalize Nancy's responses to your communication style
  • Improve the emotional intelligence of conversations
  • Remember context within individual conversation sessions

3. How We Use Your Information

We use the information we collect to:

  • Provide personalized AI companionship and emotional support
  • Improve Nancy's ability to understand and respond to seniors
  • Ensure the safety and wellbeing of our users
  • Maintain and improve our Service quality
  • Provide customer support when needed
  • Comply with legal obligations and safety requirements

4. Data Storage and Security

Security Measures

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for voice conversations
  • Secure data transmission and storage
  • Regular security audits and updates
  • Limited access to personal data by authorized personnel only

Data Retention

We retain your information only as long as necessary:

  • Voice recordings are processed in real-time and not permanently stored unless you opt-in to conversation history
  • Account information is kept while your account is active
  • Usage data is anonymized after 12 months
  • You can request deletion of your data at any time

5. Your Privacy Rights

You have the right to:

  • Access the personal information we have about you
  • Correct inaccurate or incomplete information
  • Delete your account and associated data
  • Opt out of data collection for service improvement
  • Request a copy of your data in a portable format
  • Restrict certain types of data processing

6. Information Sharing

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • In case of emergency situations where your safety may be at risk
  • With trusted service providers who help us operate our Service (under strict confidentiality agreements)
  • In aggregated, anonymized form for research and development

7. Special Considerations for Seniors

We recognize that seniors may have unique privacy needs and concerns:

  • Family members may be involved in account setup with proper authorization
  • We provide clear, simple privacy controls
  • Emergency contacts may be notified if safety concerns arise
  • We offer customer support specifically trained to assist seniors
  • We do not take advantage of potential cognitive vulnerabilities

8. Cookies and Tracking

We use minimal tracking technologies:

  • Essential cookies for app functionality
  • Analytics to improve user experience (anonymized)
  • No third-party advertising trackers
  • You can manage cookie preferences in your device settings

9. International Users

If you are using our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. We ensure appropriate safeguards are in place for international data transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Sending an email to your registered email address
  • Providing a notice within the app
  • Updating the "Last updated" date at the top of this policy

11. Contact Us

We are committed to addressing your privacy concerns promptly and thoroughly.

If you have any questions about this Privacy Policy or your personal information, please contact us.